Celestnova Solution Pvt. Ltd. (“Celestnova,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we collect and use it, when we may share it, how we protect it, and the choices and rights available to you.
This policy applies to information collected through the Celestnova website, contact forms, marketing activities, consultations, communications, and other interactions with us.
For personal information processed as part of our Managed IT and cybersecurity services, additional contractual terms may apply depending on the relationship between Celestnova and the relevant client.
Who We Are
Celestnova Solution Pvt. Ltd. is a technology services company providing Managed IT, cybersecurity and digital security, IT support, cloud and backup solutions, website development, software development, automation, branding, and related technology services.
For questions regarding this Privacy Policy or your personal information, you can contact us using the details at the end of this policy.
Information We Collect
Depending on how you interact with Celestnova, we may collect different types of information.
Information You Provide Directly
When you contact us, request a consultation, submit a form, apply for an opportunity, or communicate with us, we may collect information such as:
- Name
- Business or company name
- Email address
- Telephone number
- Job title or professional information
- Country or general location
- Information included in your enquiry or message
- Service requirements and project information
- Information you voluntarily provide through forms or communications
You are not generally required to provide more information than is necessary for us to respond to your request or provide the relevant service.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic location
- Pages visited
- Referring website
- Date and time of visits
- Website interactions
- General usage and performance information
We use this information primarily for website security, analytics, performance, optimization, and understanding how visitors interact with our website.
How We Collect Information
We may collect information when you:
- Visit or use our website.
- Submit a contact or enquiry form.
- Request a consultation or security assessment.
- Contact us by email, phone, chat, or other communication channels.
- Subscribe to communications or marketing.
- Apply for a career or creator opportunity.
- Purchase or use our services.
- Communicate with our support team.
- Interact with our social media or other digital channels.
We may also receive limited information from service providers, business partners, advertising platforms, or other third parties where they are legally permitted to provide that information.
Why We Use Your Information
We may use personal information for purposes including:
Providing Our Services
To respond to enquiries, provide consultations, deliver services, manage client relationships, provide technical support, and communicate with you about your account or project.
Website Improvement
To understand how visitors use our website, identify technical issues, improve performance, and improve the experience we provide.
Security
To protect our website, systems, users, and services from fraud, abuse, unauthorized access, malicious activity, and other security threats.
Communication
To respond to questions, requests, support enquiries, and other communications.
Marketing
Where permitted by applicable law, we may use information to communicate with you about our services, updates, offers, insights, and relevant business information.
Analytics & Advertising
We may use analytics and advertising technologies to understand campaign performance, measure conversions, improve our marketing, and provide relevant advertising or remarketing.
Website Analytics, Cookies & Pixels
We use cookies, pixels, tags, analytics tools, and similar technologies on our website.
These technologies may help us:
- Understand website traffic.
- Measure website performance.
- Understand which pages are most useful to visitors.
- Measure marketing campaigns.
- Understand conversions.
- Improve our website and services.
- Support advertising and remarketing activities.
Some technologies may be operated by third-party providers.
Depending on the technology and applicable law, certain cookies or tracking technologies may require your consent.
Where required, we will provide appropriate cookie controls that allow you to accept, reject, or manage non-essential tracking technologies.
You can also manage cookies through your browser settings.
Marketing & Retargeting
Celestnova may use advertising and remarketing technologies to show relevant advertisements to people who have previously interacted with our website or digital content.
For example, a visitor who views one of our services may later see an advertisement from Celestnova on another platform.
This helps us understand the effectiveness of our marketing and reach people who may be interested in our services.
Where required by law, we will obtain appropriate consent before using personal information for these activities.
We do not sell your personal information to advertisers or data brokers.
Who We Share Information With
We do not sell or rent your personal information.
We may share information with carefully selected service providers when reasonably necessary to operate our business or provide our services.
These may include:
- Cloud and hosting providers
- Cybersecurity and endpoint protection providers
- Managed IT and remote monitoring platforms
- Backup and disaster recovery providers
- Email and communication providers
- CRM and customer support platforms
- Payment processors
- Website analytics providers
- Marketing and advertising platforms
- Professional advisers
- Legal or regulatory authorities where required
Third-party providers may process information on our behalf or provide services that require limited data processing.
Where appropriate, we use contractual and technical safeguards to help protect personal information.
Managed IT & Client Data
Our Managed IT and cybersecurity services may require authorized access to client devices, systems, applications, accounts, logs, backups, or other business environments.
The information processed during these services may belong to our client rather than directly to Celestnova.
Where Celestnova processes personal information on behalf of a business client, the client may act as the data controller and Celestnova may act as a data processor, depending on the circumstances.
In those situations, processing will be governed by the applicable service agreement and, where required, a Data Processing Agreement.
We do not use client business data for unrelated advertising or sell client data to third parties.
How We Protect Your Information
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
Our security practices may include appropriate access controls, authentication, monitoring, encryption, secure infrastructure, security tools, and other measures appropriate to the nature of the information.
However, no internet transmission, electronic storage system, or technology platform can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period may depend on:
- The purpose for which the information was collected.
- Whether you maintain an ongoing relationship with us.
- Legal, accounting, or regulatory requirements.
- Contractual obligations.
- Security and fraud-prevention requirements.
- The need to resolve disputes or enforce agreements.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it.
Your Privacy Rights
Depending on where you live and which privacy laws apply, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Request restriction of certain processing.
- Object to certain processing.
- Object to direct marketing.
- Withdraw consent where processing is based on consent.
- Request portability of certain information.
- Lodge a complaint with an applicable data protection authority.
We may need to verify your identity before processing certain requests.
Some rights may be subject to legal exceptions or limitations.
Direct Marketing
If you receive marketing communications from Celestnova, you can unsubscribe at any time.
Marketing emails may include an unsubscribe option or you may contact us directly to request removal from our marketing communications.
We will respect applicable opt-out and objection requirements.
Children's Privacy
Our website and services are intended primarily for businesses and professional users.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
Third-Party Websites
Our website may contain links to third-party websites, applications, social networks, or other services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party service before providing personal information.
Making a Privacy Request or Complaint
If you have a question, concern, or complaint about how Celestnova handles your personal information, please contact us first.
We will review your request and make reasonable efforts to respond within the period required by applicable law.
If you are located in a jurisdiction that provides you with the right to lodge a complaint with a data protection authority, you may also contact the relevant authority.
Contact Us
For questions regarding this Privacy Policy, your personal information, or a privacy request, please contact:
Celestnova Solution Pvt. Ltd.
Email: info@celestnova.com
Website: www.celestnova.com
Your Privacy Matters
At Celestnova, we believe technology should be built on trust. We use personal information only for legitimate business, service, security, analytics, and marketing purposes, as described in this Privacy Policy.
