If comments are enabled on our website, we may collect the information provided in the comment form, along with the visitor’s IP address and browser information where necessary for security and spam prevention.
We use this information only for purposes such as moderating comments, preventing abuse, maintaining website security, and improving the quality of our website.
We do not sell or rent personal information collected through comments.
Media
If you upload images or other media to our website, you should avoid uploading files containing unnecessary sensitive or location-based metadata, such as GPS information contained in EXIF data.
You are responsible for ensuring that you have the necessary rights and permissions to upload any media to our website.
Cookies & Website Tracking
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to provide functionality, understand website usage, improve performance, measure marketing campaigns, and support relevant advertising and remarketing.
These technologies may collect information such as:
- Browser and device information.
- Approximate location.
- Pages visited.
- Website interactions.
- Referral sources.
- General website usage patterns.
- Marketing and conversion activity.
We do not sell your personal information or website activity to third parties.
Some cookies and tracking technologies may be provided by third-party services that help us operate, analyze, secure, or market our website.
Where required by applicable law, we will request your consent before using non-essential cookies or tracking technologies.
You can manage applicable cookie preferences through our cookie consent controls or your browser settings.
Embedded content from other websites
Our website may contain embedded content such as videos, images, maps, social media posts, or other content provided by third-party websites.
Embedded content may function in the same manner as if you had visited the third-party website directly.
These third-party services may collect information, use cookies, or apply their own tracking technologies according to their respective privacy policies.
We recommend reviewing the privacy policies of third-party services before interacting with embedded content.
Information We Share With Service Providers
Celestnova works with selected technology and service providers to operate our business and deliver services to clients.
Depending on the service, these providers may include:
- Cloud and backup providers.
- Managed IT and remote monitoring platforms.
- Cybersecurity and endpoint protection providers.
- Website analytics providers.
- Email and communication platforms.
- Payment processors.
- Customer relationship and support platforms.
- Marketing and advertising platforms.
We only share information where reasonably necessary for providing, securing, operating, improving, or marketing our services, or where required by law.
We do not sell personal data to third parties, advertisers, or data brokers.
Where we use third-party providers to process personal data on our behalf, we take reasonable steps to ensure appropriate contractual and security safeguards are in place.
Managed IT & Cybersecurity Services
Celestnova provides Managed IT, cybersecurity, digital security, backup, monitoring, technical support, and related services using a combination of our expertise and selected third-party technology platforms.
Our services are designed to reduce technology and cybersecurity risks and improve the security and reliability of your IT environment.
However, no cybersecurity or managed IT service can guarantee complete protection against every threat, attack, system failure, or data-loss event.
Security can also depend on factors outside our direct control, including:
- User behavior.
- Password and credential security.
- Phishing and social engineering.
- Unauthorized access.
- Client-side configuration changes.
- Unsupported software or hardware.
- Third-party services.
- Devices outside the managed environment.
- Failure to follow security recommendations.
- Deliberate disabling or bypassing of security controls.
For example, if an authorized user voluntarily shares credentials, approves a malicious request, disables security protections, or provides access to an unauthorized person, the resulting security risk may not be preventable through our managed services.
Our role is to provide proactive protection, monitoring, support, security management, and risk reduction. We do not guarantee that every cyber incident or technical failure can be prevented.
Client Responsibilities
Clients are expected to:
- Protect their account credentials and passwords.
- Use reasonable security practices.
- Follow security recommendations provided by Celestnova.
- Notify us of suspected security incidents.
- Provide accurate information required to deliver services.
- Maintain appropriate physical security of devices.
- Avoid intentionally disabling security controls.
- Ensure authorized users follow applicable security policies.
Clients remain responsible for actions taken by their employees, contractors, administrators, and other authorized users.
Backup & Data Recovery
Where backup services are included, backups are performed according to the applicable service plan.
Backup capacity, frequency, retention, supported systems, and recovery capabilities vary by plan.
While we use trusted backup technologies and reasonable security measures, backups cannot guarantee recovery from every possible situation.
Recovery may depend on the availability and integrity of backup data, system condition, internet connectivity, hardware, third-party infrastructure, and other factors.
Clients are responsible for identifying critical data and communicating specific retention or recovery requirements.
Third-Party Technology
Celestnova uses selected third-party technologies to deliver certain services.
These may include cybersecurity, backup, cloud, monitoring, credential management, communication, analytics, and other platforms.
We select providers based on factors such as functionality, reliability, security capabilities, industry reputation, and applicable compliance standards.
Third-party services are subject to their own terms, policies, licenses, and service availability.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, complying with legal obligations, resolving disputes, preventing fraud, and protecting our systems.
Retention periods may vary depending on the type and purpose of the information.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request restriction of certain processing.
- Object to certain processing, including direct marketing.
- Withdraw consent where processing is based on consent.
- Request a copy of certain personal information in a portable format.
- Lodge a complaint with the appropriate data protection authority.
To exercise applicable rights, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
Security of Your Information
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, cloud service, or electronic storage system can be guaranteed to be completely secure.
If you believe your information or account has been compromised, please contact us promptly.
Marketing & Retargeting
We may use analytics, pixels, cookies, and advertising technologies to understand how visitors interact with our website and to measure and improve our marketing campaigns.
This may include remarketing or retargeting advertisements to people who have previously interacted with our website, where permitted by applicable law and subject to required consent.
You can manage applicable advertising and cookie preferences through our cookie controls or relevant third-party advertising settings.
We do not sell your personal information for advertising purposes.
Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, designs, images, videos, software, and other materials, belongs to or is licensed to Celestnova Solution Pvt. Ltd.
You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.
Contact Us
If you have questions about these Terms, our services, or the way we handle information, please contact us:
Celestnova Solution Pvt. Ltd.
Email: info@celestnova.com
Website: www.celestnova.com/contact-us/
